Coauthors: Eliseo Vilalta-Perdomo; Rebecca Herron
Abstract
In thinking about Information Systems (IS) it is quite usual to consider knowledge resources as something abstracted from those who use the knowledge. This suggests seeing knowledge as something that can be disengaged from a particular situation / action to become general advice. An alternative perspective is to consider collectives that act in certain ways as themselves being the information systems. These ‘information systems’ will change in response to their collective understanding of the need for (or possibilities of) action. Furthermore, these information systems may frequently recognise the need to create new actions in the light of changing experiences. This paper looks at one response to studying such information systems. The approach involves introducing a formal language into a collective (in this case introducing the concepts of Viable Systems Modelling into a crime-reduction partnership) and engaging the members of the collective in designing and testing this framework as co-researchers. The intention was to see if this exercise could help to make visible communication and organisational processes within the collective (the IS) and to stimulate its self-organisation. In particular, participants were encouraged to reflect on attenuation and amplification processes within their communications and feedback systems. The study was conducted in a small, industrial, English town with members of a cross-agency Crime Reduction Partnership. An alternative approach to Crime Reduction Partnership information development was also observed in another nearby City; the differences revealing further differences in the relationship between information and agency in both these contexts.
Keywords: Research Methodology; Human Information Systems; Collective Knowledge Acquisition; Performance Improvement; Viable Systems Modelling.
Status: Knowledge Management Research and Practice (Under review)